Privacy Policy

This Privacy Policy [“Privacy Policy”] describes what information “Metacare Innovations LLP” as the owner of the platform may collect from the user.  This privacy policy sets forth our commitment to respect your online privacy and recognize your need for appropriate protection and management of any Personal Information (as defined below) you share with us. The Privacy Policy applies to our Services available under the domain www.metacareapp.com or one or more mobile application (hereinafter referred to as the "Website/App").


By visiting the Website/App or going through the Privacy Policy, as detailed below or the Terms of Use, which prescribes Terms and Conditions for use of Website/App or availing our Services, you agree to be bound by this Privacy Policy and to the use and disclosure of your personal information in accordance with the Privacy Policy.


The words "you" or "your" or "User" or "Customer" as used herein, refer to all individuals and/or entities accessing or using the Website/App for any reason. The words "we" or "us" or "our" or the "Company" as used herein, refer to Metacare Innovations LLP. and/or any of its Associate/Subsidiary/Group Company. This Privacy Policy describes the information, which as part of our normal operations, we collect from you and what may happen to that information.


This Privacy Policy is incorporated into and is subject to Terms of Use and the terms not defined here, have their meanings ascribed to them in the Terms of Use given under the above mentioned domain name. This Privacy Policy and the Terms of Use are effective upon your visit to our Website/App, or you are going through the same. We encourage you to read the terms of the Privacy Policy and the Terms of Use in their entirety before you use the Website/App and / or avail of our Services. This Privacy Policy applies to residents of India.



By Using The Website / App, You Agree To The Terms And Conditions Of This Policy. If You Do Not Agree With The Terms And Conditions Of This Policy, Please Do Not Proceed Further To Use This Website / App.

    Collection of Personal Information:

When you use our Website/App, we collect and store your Personal Information.

For the purposes of this Privacy Policy, the term "Personal Information" shall mean any information that may be used to identify you including, but not limited to, (i) first and last name with salutation, a home or other physical address and an email address or other contact information, whether at work or at home, (ii) age and gender (iii) correspondence address (iv) physical, physiological and mental health condition (v) sexual orientation (vi) Medical Records and History (vii) Biometric Information (the amount of information you choose to keep confidential is entirely up to your discretion; you may enter as much or as little information as you choose, except for the information which is mandatorily required).The information essentially required for conducting the test may be gathered at the time when the patient gets registered at any authorized centre of the company. The Company collects only such Personal Information that the Company believes to be relevant and is required to understand you or your interests. Our primary goal in doing so is to provide a safe, efficient, and customized experience to our Users. This allows us to provide services and features that most likely meet your needs, and to customize our Website/App to make your experience safer and easier. Importantly, we only collect Personal Information about you that we consider necessary for achieving this purpose.


To fully use our Website/App, you will need to register using our online registration form, where you may be required to provide us with your contact and identity information and other Personal Information as may be requested to and complete the Registration Process. Once you give us your Personal Information, and initiate Registration Process, you are not anonymous to us. Wherever possible, we indicate which fields are mandatorily required and which fields are optional. You always have the option to not provide information by choosing not to use a particular service or feature on the Website/App unless we require it so.


This data we collect may include: Internet Protocol [IP] address of your server from where the Website is being accessed, the type of browser (Internet Explorer, Firefox, Opera, Google Chrome etc.), the operating system of your system and the Website you last visited before visiting to our Website. The duration of your stay on our Website is also stored in the session along with the date and time of your access. These data are used by the Company to understand the use and number of user visiting the Website. We use data collection devices such as "cookies" on certain pages of the Website/App to help analyse our web page flow, measure promotional effectiveness, and promote trust and safety. A cookie is a small amount of data that is sent to a user’s browser from a web server and is eventually stored on a user’s computer hard drive. This anonymous information is maintained distinctly and is not linked to the Personal Information submitted to the Company. Whether you want your web browser to accept cookies or not is up to you. If you haven’t changed your computer’s settings, most likely your browser already accepts cookies. If you choose to decline cookies, you may not be able to fully experience all features of the Website. You can also delete your browser cookies or disable them entirely, but this may significantly impact your experience with the Website/APP and may make parts of the Website/APP non-functional or inaccessible. We recommend that you leave them turned on. We use third-party service providers to serve ads on our behalf across the internet and sometimes on this Website /APP. They may collect anonymous information about your visits to our Website, and your interaction with our products and services. No personally identifiable information is collected or used in this process. They do not know the name, phone number, address, email address, or any personally identifying information about the user.



    Use of your Personal Information:


Personal Information provided by you is used only for the following purposes:


(a) to facilitate your use of the Website/APP;

(b) to respond to your inquiries or fulfil your requests for information about the various services; (c) to provide you with information about the Company’s products/services and to send you information, materials, and offers;

(d) to send you important information regarding the Website/APP, changes to the Company’s terms, conditions, and policies and/or other administrative information;

(e) to send you surveys and marketing communications that the Company believes may be of interest to you;

(f) to personalize your experience on the Website/APP and by presenting advertising, products and offers tailored to You;

(g) to help you address Your problems with the Website/APP including addressing any technical problems;

(h) if you purchase any content or avail of any service from the Website/APP, to complete and fulfil your purchase, for example, to have your payments processed, communicate with you regarding your purchase and provide you with related customer service;

(i) for proper administering of the Website/APP;

(j) to conduct internal reviews and data analysis for the Website/APP (e.g., to determine the number of visitors to specific pages within the Website/APP);

(k) to improve the services, content and advertising on the Website/APP;

(l) to protect the integrity of the Website/APP; and

(m) to respond to judicial process and provide information to law enforcement agencies or in connection with an investigation on matters related to public safety, as permitted by law.


From time to time, we may use or augment the personal information we have about you obtained from other sources, such as public databases, social media platforms and other third parties. We may also combine information we get from a third-party with information we already have, and we may combine information that we have collected offline with information we collect online.

If you choose to submit any personal information relating to other people, you represent that you have the authority to do so and permit us to use the information in accordance with this Policy.

You agree that we may use your Personal Information to contact you and deliver information to you that, in some cases, are targeted to your interests, such as targeted banner advertisements, administrative notices, services offerings, and communications relevant to your use of the Website/App. If you do not wish to receive these communications, we encourage you to unsubscribe / opt out of the receipt of certain communications in your profile or contact our grievance officer.


    Disclosure of Personal Information:

The Company will use information only in accordance with this Policy under which the information was collected unless we have received explicit authorization. The Company may disclose any information it may have about you (including Your identity) if the Company determines that such disclosure is necessary in connection with any investigation or complaint regarding your use of the Website/APP, or to identify, contact or bring legal action against someone who may be causing injury to or interference with (either intentionally or unintentionally) the Company’s rights or property, or the rights or property of users of the Website/APP, including its customers. The Company reserves the right at all times to disclose any information that it deems necessary to comply with any applicable law, regulation, legal process or governmental request. The Company also may disclose your information when the Company determines that applicable law requires or permits such disclosure, including exchanging information with other companies and organizations for fraud protection purposes. You acknowledge and agree that the Company may preserve any communication by you with the Company through the Website/APP or any Service, and may also disclose such data if required to do so by law or if the Company determines that such preservation or disclosure is reasonably necessary to:

(1) comply with legal process;

(2) enforce this Policy;

(3) respond to claims that any such data violates the rights of others; or

(4) protect the rights, property or personal safety of the Company, its employees, users of, or visitors to, the Website/APP, and the public.

Further, you agree that we may share your Personal Information for the following categories of activities from time-to-time:



  1. When you enter Personal Information on any forum of an advertiser, such information is simultaneously collected by Website/App and the advertiser. The Personal Information is used by Website/App in accordance with the terms of this Privacy Policy and is used by the advertiser as per the advertiser's prevalent privacy policies. Because we do not control the privacy practices of these advertisers, you should evaluate their practices before deciding to provide the said information.
  2. Website/App may also aggregate (gather up data across all accounts) Personal Information and disclose such information in a non-personally identifiable manner to advertisers and other third parties for other marketing and promotional purposes.
  3. Other Corporate Entities

     The Company's parent, affiliates, subsidiaries, and joint ventures follow privacy practices which are no less protective for all users than our practices described in this document, to the extent allowed by applicable law and are committed to serving your online needs and related services. The Company, its parent, affiliates, subsidiaries, its joint ventures, or any combination of such, will share some or all your Personal Information with another business entity should we plan to, merge with, or be acquired by that business entity. To the extent that these entities have access to your Personal Information, they will treat it at least as protectively as they treat information they obtain from their other users.

III. Uploading in Website/App

If you post any of your Personal Information in public areas of the Website/App such as in online forums or chat rooms, or on the Website/App's searchable database, such information may be collected and used by others over whom we have no control. We are not responsible for the use of information by third parties based on information you post or otherwise make available in public areas of the Website/App.

    Modification of your Personal Information:

You may review, correct, update, or change your account information at any time. To protect your privacy and security, we will verify your identity before granting access or making changes to your Personal Information. If you have registered your profile on the Website/App, your ID and Password are required to access your Account. Your Personal Information shall be retained till such time as is required for the Purpose or required under applicable law.


    Security Standards:

The Company strives to ensure the security, integrity and privacy of your Personal Information and to protect the same against unauthorized access or unauthorized alteration, disclosure or destruction. For this purpose, the Company adopts internal reviews of the data collection, storage and processing practices and security measures, including appropriate encryption and physical security measures to guard against unauthorized access to systems where your personal data is stored. The Company is not responsible for any breach of security or for any actions of any third parties that receive your Personal Information. The Company has implemented appropriate security practices and standards and has a comprehensive documented information security programme and information security policies that contain managerial, technical, operational, and physical security control measures that are commensurate with the information assets being protected with the nature of business.


Further, the Company’s Website/App may contain links to other Website/Apps. Please note that when you click on one of these links, you are entering another Website/App over which the Website/App has no control and will bear no responsibility. Often these Website/Apps require you to enter your Personal Information. We encourage you to read the privacy statements on all such Website/Apps as their policies may differ from ours. You agree that we shall not be liable for any breach of your privacy of Personal Information or loss incurred by your use of these Website/Apps.




The Company may assign any of its responsibilities/obligations to any other person without notice to the User, at its sole discretion. However, you shall not assign, sub-licence or otherwise transfer any of your rights under this Privacy Policy to any other party, unless a written consent is taken from the Company.



The Company reserves its right to update, change or modify this Privacy Policy at any time. The amendment to this Privacy Policy shall come to effect from the time of such update, change or modification and the same will be published on this Website/App.



    Grievance Officer:

The name and contact details of the Grievance Officer who can be contacted with respect to any questions, privacy practices of this Website/APP, complaints or concerns under this Privacy Policy including those pertaining to breach of the Company’s Terms of Use and other polices or if you want to exercise any of the rights that you are given under this Privacy Policy are  published as under:

Name of the Grievance Officer : Mr.Prasad
email address:        metacareapp@gmail.com



The Company does not access, store, or keep credit card data. All credit card transactions happen using Secure Server Software (SSL) for 128-bit encryption through third-party gateways and the Company plays no role in the transaction, except for directing the customers to gateways or the relevant webpage. Accordingly, the Company shall not be responsible or liable for any loss or damage due to any disclosure whatsoever of Personal Information or any other information collected by the gateways or such Website/Apps.


The Company shall not be liable for any loss or damage sustained by reason of any disclosure (inadvertent or otherwise) of any Personal Information concerning the User's account and / or information relating to or regarding online transactions using credit cards / debit cards /cash cards and / or their verification process and particulars nor for any error, omission, or inaccuracy with respect to any information so disclosed and used on such third-party gateways.



Each clause of this Privacy Policy shall be and remain separate from and independent of and severable from all and any other clauses herein except where otherwise expressly indicated or indicated by the context of the Privacy Policy. The decision or declaration that one or more clauses are null and void shall have no effect on remaining clauses of this Privacy Policy.


    Governing Law and Dispute Resolution:

This Privacy Policy and Terms of Use shall be governed by and constructed in accordance with the laws of India only without reference to conflict of laws principles and disputes arising in relation hereto and shall be subject to the exclusive jurisdiction of the competent courts of  Hyderabad, Telangana, India.